Refund policy

Return & Refund Policy

At Chopvia, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging and accessories.

  • You must provide your order details and a clear description of the issue.

  • For damaged or incorrect items, photos or videos may be requested to verify the issue.

Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will review the issue and, where applicable, arrange a replacement or refund.

Refunds

Once your return or refund request has been approved, the refund will be processed to the original payment method, where applicable.

For Cash on Delivery (COD) orders, we may request your bank/UPI details to process an approved refund.

Refund processing times may vary depending on your payment provider or bank.

Non-Returnable Situations

Returns may not be accepted if:

  • The product has been used, damaged, or altered after delivery.

  • The product is returned without its original packaging.

  • The return request is made after the applicable return period.

  • Damage is caused by improper use or handling.

How to Request a Return or Refund

Please contact our support team with your order number, registered contact details, and a description of the issue.

Email: help@chopvia.shop

Our team will review your request and provide the next steps.

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Chopvia Customer Support
Email: help@chopvia.shop