Shipping policy
Shipping Policy
Last Updated: September 6, 2026
At Chopvia, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through Chopvia.shop.
1. Order Processing
Orders are generally processed within 1–3 business days after they are successfully placed.
Once your order has been shipped, you may receive shipping or tracking information through the contact details provided during checkout.
Orders placed on weekends or public holidays may begin processing on the next business day.
2. Delivery Time
Orders are generally delivered within 5–10 business days after dispatch.
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.
Remote and rural locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, Chopvia may offer free shipping or promotional shipping rates.
4. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after dispatch.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Chopvia is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible at:
We will try to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or dispatched.
6. Delayed or Lost Orders
Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control.
These may include:
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Courier delays
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Severe weather
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Public holidays
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Natural disasters
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Incorrect address information
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Regional restrictions
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Operational or logistical disruptions
If your order appears to be significantly delayed, please contact our support team so we can assist you.
7. Delivery Attempts
Our delivery partners may make multiple delivery attempts depending on their policies.
Please ensure that someone is available to receive the order and that your phone number remains reachable during the delivery period.
For Cash on Delivery (COD) orders, repeated refusal or failure to accept an order may result in restrictions on future COD orders.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
For damaged, defective, or incorrect products, please refer to our Return & Refund Policy and contact:
Providing photographs or videos of the package and product may help us investigate and resolve the issue faster.
9. Contact Us
If you have any questions about your order or shipping, please contact:
Chopvia Customer Support
Email: help@chopvia.shop
Website: Chopvia.shop